Little Bird – Erfahrungen der Eltern 2026 – Gesamtelternbeirat der Ulmer Kindertagesstätten und Horte

Little Bird – Parents’ experiences 2026

Estimated time: 3–5 minutes

Since April 2026, applications for childcare places in Ulm have been made through the Little Bird family portal.

The General Parents’ Council of Ulm childcare centres and after-school care facilities would like to know how parents experience the new process:

What works well? Where are there difficulties or uncertainties? And what should be improved?

We are interested both in using the portal and in the information and feedback provided during the subsequent application and allocation process.

The survey takes approximately 3–5 minutes and is anonymous.

We do not ask for your name, email address, telephone number or your child’s specific childcare centre.

Please also do not mention the names of children, parents, staff members or facilities, or any other information that could identify individuals, in the optional free-text fields.

If you have used Little Bird for more than one child, please base your answers on the application process you started most recently.

Start survey

Step 1 of 5 · Use and current status

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Step 1 of 5

Use and current status

Question 1 Have you already used Little Bird to search for or request a childcare place in Ulm?

Yes I started using it but did not complete the application No, not yet

Question 2 Approximately where are you currently in the application process?

I am still gathering information about facilities. I have submitted one or more requests and am waiting for a response. I have already received a response or an offer of a place. My child now has a childcare place and the process is complete. I did not complete the application process I started. None of these statements fits exactly.

Question 3 Before Little Bird was introduced, had you already submitted an application or waiting-list request for this child?

Yes, and I then had to submit the application again through Little Bird. Yes, but I did not need to apply again through Little Bird. No. I no longer know / not applicable.

Step 2 of 5

Using Little Bird

Question 4 How do you rate the following areas of Little Bird?

Finding facilities How well were you able to find suitable childcare centres through the portal?

very good rather good rather poor very poor I cannot assess this

Information about facilities How helpful and clear was the information about the facilities offered?

very good rather good rather poor very poor I cannot assess this

Comprehensibility How easy to understand were the texts, notices and explanations in the portal?

very good rather good rather poor very poor I cannot assess this

Application and request How easy was it to enter the required information and submit a request?

very good rather good rather poor very poor I cannot assess this

Clarity How clear did you find the portal overall?

very good rather good rather poor very poor I cannot assess this

Question 5 Approximately how much time did you need for registration and your first complete request?

less than 15 minutes 15 to 30 minutes 31 to 60 minutes more than 60 minutes I did not complete the process I can no longer estimate this

Step 3 of 5

After submitting a request

Question 6 How clear was it to you what happens after submitting a request?

very clear rather clear rather unclear very unclear I cannot assess this

Question 7 How do you rate the following aspects of the subsequent process?

Status How clear is the current status of your request or requests to you?

very good rather good rather poor very poor I cannot assess this

Next steps How clear is it whether you still need to do something yourself or should first wait for a response?

very good rather good rather poor very poor I cannot assess this

Feedback How adequately informed do you feel about the status during the process?

very good rather good rather poor very poor I cannot assess this

Place allocation process In general, how understandable is the way childcare places are allocated after a request?

very good rather good rather poor very poor I cannot assess this

Step 4 of 5

Problems, support and overall assessment

Question 8 Did you experience technical problems while using Little Bird?

Multiple selections possible

No technical problems Problems with registration or signing in long loading times or error messages Problems searching for facilities Problems entering or saving information Problems submitting a request Problems with status displays or notifications Problems using a smartphone or tablet other technical problems

Question 9 Did you need support when using the portal or during the application process?

No, I did not need support. Yes, and I received the support I needed without difficulty. Yes, but it was difficult to find out whom to contact. Yes, but I did not receive sufficient support. I cannot assess this.

Question 10 How do you rate your overall experience so far?

Little Bird itself:

very good rather good rather poor very poor I cannot assess this

The information and feedback in the subsequent application and allocation process:

very good rather good rather poor very poor I cannot assess this

Step 5 of 5

Improvements

Question 11 In which areas do you see the greatest need for improvement?

Please select no more than three.

Searching for suitable facilities Information about facilities Comprehensibility of texts and instructions Registration and data entry Clarity and usability of the portal technical stability Status display Explanation of the next steps Speed or frequency of feedback Explanation of the place allocation process Support with questions or problems currently no significant need for improvement Other

Question 12 From your point of view, what works particularly well with Little Bird or the new application process?

Optional answer

Please do not mention names of children, parents, staff members or facilities, or any other personal information.

From your point of view, what works particularly well with Little Bird or the new application process?

0 / 500 · Please do not mention names of children, parents, staff members or facilities, or any other personal information.

Question 13 From your point of view, what should be improved most urgently?

Optional answer

Please do not mention names of children, parents, staff members or facilities, or any other personal information.

From your point of view, what should be improved most urgently?

0 / 500 · Please do not mention names of children, parents, staff members or facilities, or any other personal information.

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